Velariscity offers personalized tumblers, embroidered and printed tees, and magical gifts inspired by ACOTAR, The Empyrean Series, and other beloved fantasy worlds.

Yes! Many of our products can be personalized with names, dates, or short phrases. Just look for the “Personalize It” option on each product page.

- Production Time:
It takes approximately 3-5 (+1 day if you personalize) days to complete production and conduct quality checks for your order.

- Product Quality Check:
The quality check process will take 1-3 business days. Once completed, we will send you a tracking number for you to track your shipment.

- Shipping Time:
Your order will typically arrive within 7-14 business days (depending on the shipping method and your location). Please note that delivery times may be longer during peak holiday seasons, or if there are any delays caused by weather, public health issues, or other unforeseen circumstances. Shipping time is calculated from the day the order is dispatched, not the day the order is placed.

Yes, we offer worldwide shipping. No matter where you are—Velaris, Navarre, or your own corner of the world—we’ve got you covered.

If your order arrives damaged or incorrect, please contact us within 7 days of delivery. We'll make it right—whether that means a replacement or a full refund.

Because most of our items are custom-made, we only accept returns on damaged or defective items. Please contact us with any issues—we’re here to help.